Front Office Application Support Analyst – Investment Bank (New York, NY)
Missions
- The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.
- The position will be in the team working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.
- The Fixed Income team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.
- The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.
- Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.
- The team is part of the global team for the FIC activities and supports on a global platform.
Primary tasks include but are not limited to:
- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
- Crisis Management with communication to end-user and senior management
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
- Communicate with users regarding application outages and upcoming events like release, project.
- Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
- Respect internal IT norms, standards and processes.
- Timely reporting of production and project status to client and IT management.
- Effective and efficient, oral and written communication with various audiences at appropriate levels
- Partner with development teams on release management
- Partner with the Global support teams to ensure quality support to our end users
- Effectively manage the Client Relationship with the end user community.
Profile
Competencies
Required:
- Good understanding in Risk calculation and derivatives Pricing
- Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc.
- Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
- Experience in financial products (Fixed Income) / financial industry business processes / trading system
- Strong analytical skills, follow-up capability and problem-solving ability.
- Flexible and adaptable to new environments. Quickly learn new systems/products.
- Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
- Flexible and adaptable to new environments. Quickly learn new systems/products.
- Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
- Autonomous, capable of prioritizing tasks and multi-tasking projects.
- Team-oriented, client-focused and open to different ideas/viewpoints.
Desired/ Plus:
- Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.
Technical skills
Required:
- Competency in SQL and databases (Oracle, Microsoft SQL Server, Sybase)
- Knowledge on Client/Server application
- Comfortable working on Windows/Unix environments
- Competency in Microsoft Office applications (e.g. Excel)
- Middleware experience (Tibco, RMDS, FIX)
- Agile development methodologies and tools (Jira, Service Now, GIT)
Desired/Plus:
- Scheduling Tools: Autosys, Crontab
- Network experience
Prior Work experience
- Previous experience in a support team facing trader and sales (2 years +)
- Previous experience working with developer or Business Analyst
- Previous experience in financial industry
Education
Required:
- BS degree in Computer Science or equivalent
Desired/ Plus:
- Degree in finance
- ITIL certification
